Address:
25-2-11, Plaza Prima, Jalan Kelang Lama, Kuala Lumpur, 58200, Wilayah Persekutuan
Tel: 012-6161919
Email: cs@velvetveilsb.com
Website: www.velvetveilsb.com

  1. Delivery Area
    We deliver throughout Malaysia. International delivery may be available upon request.
  2. Processing Time
    Orders are processed within 1–3 working days after payment is confirmed.
  3. Delivery Time
    Estimated delivery is 3–7 working days depending on your location and courier service.
  4. Shipping Fees
    Shipping fees are calculated at checkout. Free shipping promotions may apply as stated on our website.
  5. Order Tracking
    A tracking number will be provided once your order is shipped. You may track your parcel via the courier’s website.
  6. Delays
    VELVET VEIL SDN BHD is not responsible for delays caused by courier services or factors beyond our control.
  7. Customer Support
    If you experience any issues with your delivery, please contact us at cs@velvetveilsb.com or call 012-6161919.