Address:
25-2-11, Plaza Prima, Jalan Kelang Lama, Kuala Lumpur, 58200, Wilayah Persekutuan
Tel: 012-6161919
Email: cs@velvetveilsb.com
Website: www.velvetveilsb.com

  1. Return Eligibility
    You may request a return within 7 days of receiving your order. To be eligible, items must be:
    Unused and in original condition
    In original packaging
    Accompanied by proof of purchase
  2. Non-Returnable Items
    Returns are not accepted for:
    Used or damaged items not caused by delivery
    Personal care items or undergarments (for hygiene reasons)
    Sale or promotional items
  3. Return Procedure
    To request a return, please email cs@velvetveilsb.com with your order number, reason for return, and photos if applicable. Our team will guide you on the next steps.
  4. Refunds
    Refunds (if approved) will be processed within 7–14 working days via your original payment method. We reserve the right to refuse refunds that do not meet our return conditions.
  5. Return Shipping
    Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item sent).
  6. Contact Us
    For assistance, please contact us at cs@velvetveilsb.com or call 012-6161919.